Context
An after-sales operation spread across territories, where every step of a service call lived in a different file.
Problem
Machines, warranties and service revenue were split between spreadsheets and email. Nobody could answer the state of the installed base without getting three people in a room.
Decision
Build a platform rather than force the process into an off-the-shelf product. No available system had the territory view this operation runs on.
What was built
A custom web platform, with role-based access and a view per territory.
Operational change
After-sales became traceable end to end, across the whole installed base.
Project material
To be confirmed
Software EngineeringWeb & Digital Experiences